faq's
CURATED SUPPORT
Frequently Asked Questions
Find answers to common queries about our products, delivery, customization, and services — designed to make your experience seamless.
How do I place an order?
Browse products, add to cart, and complete checkout. You’ll receive an order confirmation after payment.
How do I know if an item is in stock?
Product pages show availability (In Stock or Pre-Order with delivery estimate).
Can I request a fabric/wood sample before ordering?
Yes, we offer material swatches for select furniture pieces. You can request samples through the product page or via customer support.
Do you offer custom furniture?
Yes, designs can be customized in size, fabric, color, or material. Contact our support team with your requirements.
Do you offer bulk or trade discounts?
We provide special pricing for interior designers, contractors, and bulk orders. Contact us for trade account details.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Is my payment information secure?
Yes. Our store uses Shopify’s secure payment gateway with full PCI compliance to ensure your information is safe and encrypted.
What is your shipping policy?
Shipping fees vary by product size and location.
Is my payment information secure?
Yes. Our store uses Shopify’s secure payment gateway with full PCI compliance to ensure your information is safe and encrypted.
Do you offer installments?
Yes, we offer instalment payments through Shop Pay and other financing partners, depending on your location. You can also use Tabby and Tamara.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, Samsung Pay and Shop Pay. Depending on your region, additional local payment options may be available.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, Samsung Pay and Shop Pay. Depending on your region, additional local payment options may be available.
Do you ship internationally?
Yes, with rates and timelines shown at checkout.
What is your return policy?
Returns accepted within 5 calendar days of delivery as long as they’re unused and in original packaging. Custom-made items are non-refundable.
How do I request a return or exchange?
Contact our support team with your order number. We’ll arrange pickup and provide a shipping label if applicable.
What materials are your furniture products made from?
Our items are crafted from high-quality materials such as solid wood, engineered wood, premium fabrics, leather, and metal. Product pages list detailed specifications.
Do your furniture products require assembly?
Many items arrive fully assembled, while some require minimal assembly.
Do your furniture products come with a warranty?
Yes, most products include a 1 year warranty depending on the item. Warranty details are listed on each product page.
What does the warranty cover?
Our warranty covers manufacturing defects, structural damage, and workmanship issues. It does not cover normal wear and tear or misuse.
Do you offer price matching?
Yes, we offer price matching for identical items sold by authorized retailers. Contact us before purchasing to verify eligibility.
How long does delivery take?
In-stock items deliver within 3–10 business days, depending on your location. Custom-made or pre-order items include the estimated delivery window on the product page.
Do you offer white-glove delivery?
Yes, select items include white-glove delivery where our team will bring the item inside, unbox it, and remove packaging materials.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can track your order anytime through your account.
What if my item arrives damaged?
Please inspect your item upon delivery. If damaged, refuse the delivery or contact us within 48 hours with photos. We will arrange a replacement or repair immediately.
Are return shipping costs covered?
Return shipping costs depend on the reason. If the item is defective or damaged, return costs are fully covered. For preference-based returns, fees may apply.
Can I exchange for a different size or color?
Yes, exchanges are available for eligible products. Reach out to our support team to check stock before proceeding.
How do I care for my furniture?
Each product includes care instructions. In general, avoid direct sunlight, use coasters, clean spills immediately, and dust regularly with a soft cloth.
Are the colors in the photos accurate?
We aim for accurate representation, but lighting and screen settings may cause slight variations. Fabric or wood samples are available upon request.
What if my furniture doesn’t fit my space?
Please check dimensions carefully before ordering. Our product pages include detailed measurements. We’re happy to assist with sizing questions.
How can I reach customer support?
Our team is available via email, live chat, or phone. Visit our Contact page for support hours.
Do you offer price matching?
Yes, we offer price matching for identical items sold by authorized retailers. Contact us before purchasing to verify eligibility.
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