Shipping policy

Custom Cosa Furniture Trading FZE is a UAE-based furniture trading and e-commerce company committed to delivering premium furniture and interior solutions for homes, offices, salons, cafés, hotels, and commercial spaces. We strive to provide high-quality products with reliable delivery services throughout the United Arab Emirates.

The website, customcosa.com, is owned and operated by Custom Cosa Furniture Trading FZE, a company registered in the United Arab Emirates under a valid Commercial License.

Shipping & Delivery Policy

At Custom Cosa, we aim to deliver your order within the estimated delivery timeframe displayed on each product page. However, actual delivery dates may vary due to manufacturing schedules, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Once your order has been dispatched, you will receive an order update. If your order contains multiple items, they may be delivered in separate shipments depending on product availability, manufacturing completion, or warehouse location.

If your order has not arrived within the estimated delivery period, or if you have any concerns regarding your shipment, please contact our Customer Support Team for assistance.

Shipping Terms

Delivery Areas

We currently deliver our products throughout the United Arab Emirates (UAE).

For deliveries outside the UAE, please contact our Customer Support Team before placing your order.

Delivery Time

Estimated delivery times are displayed on each product page.

Typical delivery timelines are:

• Ready-to-Ship Products: 3–7 business days
• Made-to-Order: 1–6 weeks (depending on the product and customization requirements)

Delivery timelines are estimates and may vary based on production schedules and logistics.

Orders confirmed after business hours, weekends, or public holidays will begin processing on the next working day.

Delivery Service

Our products are delivered by our own delivery team or trusted third-party logistics partners.

Depending on the product category, delivery may include:

• Delivery to your location
• Placement inside your premises (where access is available)
• Basic assembly or installation for selected furniture products (where applicable)

Certain customized furniture, marble products, wardrobes, kitchen units, and built-in furniture may require professional installation, which will be scheduled separately.

Additional installation charges may apply for selected products or locations. Any applicable charges will be communicated before delivery.

Shipping Charges

Free Delivery

We offer Free Standard Delivery across the UAE on eligible orders, unless otherwise stated on the product page.

Some remote locations or oversized items may incur an additional delivery charge. If applicable, our team will notify you before confirming your order.

Expedited Delivery

Expedited delivery may be available for selected ready-stock products, subject to availability.

Additional charges may apply depending on:

• Product size
• Product weight
• Delivery location
• Delivery schedule

Please contact our Customer Support Team to check availability and pricing for express delivery.

Order Tracking

Once your order has been dispatched, our team will contact you to arrange the delivery schedule. Where applicable, tracking information will also be shared via email, SMS, or WhatsApp.

International Shipping

At present, Custom Cosa Furniture Trading FZE does not provide international shipping directly.

Customers wishing to arrange international delivery may contact our Customer Support Team to obtain product dimensions, weight, and packaging details.

The customer will be responsible for arranging:

• Freight forwarding
• Export documentation (where applicable)
• Customs clearance
• Import duties and taxes
• Shipping costs

Custom Cosa Furniture Trading FZE shall not be responsible for delays, damages, or additional charges arising from third-party international shipping arrangements.

Large Furniture Deliveries

Many of our furniture items are delivered fully assembled or partially assembled.

Before placing your order, please ensure that the product can be safely moved through:

• Building entrances
• Elevators
• Staircases
• Hallways
• Doorways

Please carefully review the product dimensions provided on the product page.

If delivery cannot be completed due to insufficient access or incorrect information provided by the customer, additional delivery or return charges may apply.

If you are unsure whether a product will fit into your property, please contact our Customer Support Team before placing your order.

Delivery Inspection

Upon delivery, customers are requested to inspect their products before signing the delivery acknowledgement.

If you notice any visible damage, missing items, or incorrect products, please notify our delivery team immediately or contact Customer Support within 24 hours of delivery.

Claims submitted after this period may not be eligible for replacement or compensation unless covered under warranty.

Delivery Delays

While we make every effort to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

• Extreme weather conditions
• Public holidays
• Customs or government regulations
• Manufacturing delays
• Logistics disruptions
• Force majeure events

In such cases, we will keep you informed and arrange the earliest possible delivery date.

Failed Delivery Attempts

If delivery cannot be completed because:

• The customer is unavailable,
• Incorrect delivery information was provided,
• Delivery access is unavailable, or
• The customer requests rescheduling,

additional delivery charges may apply for subsequent delivery attempts.

Contact Us

For delivery enquiries or shipping assistance, please contact:

Custom Cosa Furniture Trading FZE

Email: support@customcosa.com

Website: customcosa.com

United Arab Emirates

For additional information, please also review our Terms & Conditions, Return & Refund Policy, Shipping Policy, and other policies available on our website.