Privacy policy

Custom Cosa Furniture Trading FZE is a UAE-based furniture trading and e-commerce company committed to delivering premium-quality furniture and home furnishing solutions for residential and commercial spaces. We value your trust and are committed to protecting your privacy and personal information.

Our website, customcosa.com, is owned and operated by Custom Cosa Furniture Trading FZE, a company registered in the United Arab Emirates under a valid Commercial License.

Custom Cosa Privacy Policy

Collection of Personal Information

When you visit customcosa.com (the "Site"), we automatically collect certain information about your device, including your web browser, IP address, time zone, pages visited, referral source, and cookies installed on your device.

When you place an order, request a quotation, create an account, subscribe to our newsletter, or contact us through our website, we may collect the following Personal Information:

• Full Name
• Billing Address
• Shipping Address
• Email Address
• Mobile Number
• Payment Information (processed securely through our payment partners)
• Company Name (where applicable)
• Order History
• Communication Preferences

This information is collectively referred to as Personal Information.

Use of Personal Information

We use your Personal Information to:

• Process and fulfill orders.
• Deliver products and installation services where applicable.
• Process payments securely.
• Provide customer support and respond to enquiries.
• Send order confirmations, delivery updates, and service notifications.
• Personalize your shopping experience.
• Improve our website, products, and customer experience.
• Detect and prevent fraud or unauthorized activities.
• Comply with applicable UAE laws and regulatory requirements.
• Send promotional offers, newsletters, and marketing communications (only where permitted or with your consent).

Security Measures

Protecting your information is our priority. We implement industry-standard security measures including:

• Secure SSL encryption during data transmission.
• PCI DSS compliant payment processing through trusted payment providers.
• Restricted employee access to customer information.
• Secure servers with firewall protection.
• Regular monitoring and security updates.
• Physical, electronic, and procedural safeguards to protect customer information.

You are responsible for maintaining the confidentiality of your account credentials and password.

Sharing Personal Information

We do not sell or rent your Personal Information.

We may share your information only with trusted third parties including:

• Payment gateway providers
• Shipping and logistics partners
• Installation and delivery teams
• Technology and hosting providers
• Marketing service providers
• Government authorities where legally required

All third parties are expected to maintain the confidentiality and security of your information.

Behavioural Advertising

We may use your Personal Information to provide relevant advertisements and marketing communications through platforms including:

• Google Ads
• Meta (Facebook & Instagram)
• Email Marketing
• Remarketing Campaigns

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions or contacting us.

Do Not Track

Our website does not currently respond to "Do Not Track" browser signals.

Data Retention

We retain your Personal Information for as long as necessary to:

• Complete your orders.
• Maintain business records.
• Comply with legal and tax obligations.
• Resolve disputes.
• Enforce our agreements.

You may request deletion of your personal information where legally permissible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page. Continued use of our website constitutes acceptance of the updated Privacy Policy.

Examples of Information Collected

Depending on how you interact with our website, we may collect:

• Billing and shipping information during checkout.
• Contact information when submitting an enquiry.
• Email address when subscribing to newsletters.
• Product preferences and browsing history.
• Information provided through contact forms or WhatsApp enquiries.

When We Transfer Your Personal Information to Third Parties

Where necessary, we may transfer your Personal Information to trusted service providers who assist us in operating our business, including payment providers, logistics companies, cloud hosting providers, marketing platforms, and customer support services.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We recommend reviewing their respective privacy policies before providing any personal information.

Payment transactions are securely processed by certified third-party payment providers. Custom Cosa does not store your complete credit or debit card details.

Our systems employ reasonable security safeguards to protect your information; however, internet transmission cannot be guaranteed to be completely secure.

Your Rights

Subject to applicable UAE laws, you may have the right to:

• Request access to your Personal Information.
• Request correction of inaccurate information.
• Request deletion of your Personal Information where legally permitted.
• Withdraw consent for marketing communications.
• Request restriction of processing in certain circumstances.

To exercise these rights, please contact us using the contact details provided below.

How We Protect Your Personal Information

We store your Personal Information on secure servers protected against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Secure server infrastructure
• Data encryption
• Access controls
• Regular security monitoring
• Employee confidentiality obligations

Although we implement commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be 100% secure.

Personal Information Transfer and Disclosure

Your Personal Information may be shared with affiliated companies or trusted service providers solely for purposes described in this Privacy Policy.

We will never sell your Personal Information.

We may disclose Personal Information where required by law, court order, governmental authority, or to protect our legal rights.

Cookies Policy

Custom Cosa uses cookies to improve your browsing experience.

Types of Cookies We Use

Session Cookies

These cookies enable essential website functionality such as shopping cart management and account login. They are deleted once you close your browser.

Analytics Cookies

These cookies help us understand website traffic and visitor behaviour, allowing us to improve our website performance.

Preference Cookies

These cookies remember your preferences, including language settings, recently viewed products, and shopping preferences.

Advertising Cookies

These cookies enable personalized advertising and help us measure the effectiveness of our marketing campaigns.

Cookie Information Collected

Cookies may collect information including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Pages
• Website Usage Statistics

This information is used solely to improve our website, products, and customer experience.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Custom Cosa Furniture Trading FZE

Email: support@customcosa.com

Website: customcosa.com

United Arab Emirates

For additional information, please also review our Terms & Conditions, Return & Refund Policy, Shipping Policy, and other policies available on our website.