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1. Return Overview
At Custom Cosa, we offer clear return and refund policies for both standard stock products and customized furniture sold on this website.
2. Standard Products — Returnable Items
Standard products (non-custom stock furniture) can be returned if:
• Returned within 5 calendar days of delivery
• Product is unused and in original packaging
• Product is free from damage
How to request a return:
Contact us via email/WhatsApp with:
- Order number
- Photos of the item
- Reason for return
Return shipping:
Customer is responsible for return shipping unless item is damaged or defective.
Refund timeline:
Once received and inspected, refunds are processed within 3–7 business days.
3. Customized / Made-to-Order Products — Non-Returnable
Customized furniture is specially crafted to your specifications and non-returnable and final sale.
Exceptions are limited to:
• Damage during delivery
• Manufacturing defects
• Items that do not match approved design
Report within: 48 hours of delivery with photos/videos.
4. Warranty & Defects
Defects reported within 48 hours will be reviewed for repair, replacement, or refund at our discretion.
5. Contact Information
Email: support@customcosa.com
Phone: +971 504523105
WhatsApp: +971 504523105
Address: Custom Cosa Furniture Trading F.Z.E, B.C. 1301727, Ajman Free Zone, Ajman AJ, United Arab Emirates
